Class Actions

Class action services ensures that the needs of the Respondent and the Applicant Lawyers and clients are fully met. Our main deliverables are:

• White-labelled Class Action Claims portal (Demo link)
• Client staff access to the Portal
• Provisioning of Group Members data via the Portal
• Capture of supporting documentation
• Physical Mailing, email blasts and communication services
• Call and Email Centres in Australia
• Operations form processing
• Return mail registration and advice
• Project management and client liaison throughout the engagement
• Distribution/Payment and Treasury Services.

We are always ready with new solutions and additional services based on client needs.

CASE STUDY 1 – BANKING INDUSTRY
Distribution of court notice (mailing and correspondence)

The Applicants' scope was to communicate and distribute the court Notice (9 pages in colour including opt-out) to circa 450,000 Group Members in a timely manner. The Respondent’s data was provided on confidential basis to MUFG and upon analysis of the data it was agreed by both lawyers to categorise the communications into three groups of Emails, SMSs and physical mailing only where no other information is available. We were required to physically mail the Notice to the email bounce back category too. The full service was provided in line with the court stipulated time frame, and within the budget. The range of the deliverables covered the following components:

1. Project management
2. Data analysis and group categorisation
3. Email and SMS blasts
4. Physical mailing of the main group as well as the bounce backs
5. Live blast progress monitoring link for client
6. Enhanced reports of return to sender for the client
7. Confirmation, lodgement letter and flow chart of the mailing activities
8. Call and email centre services on Group Member enquiries
9. Purging of all data from MUFG systems on client instructions.

CASE STUDY 2 – SUPERANNNUATION SCHEME ADMINISTRATION
Group member portal claim service

The Applicant required a scheme administration service for circa 50,000 group members with the view of once qualified, the pool of $30m would be distributed based on their verified claims. We were able to assist the Applicant through the provisioning of the following services:

1. Project management and set up
2. Mailing services including email and SMS blasts and physical mailing
3. The implementation of a white labelled class action portal with specified client wireframe
4. Contact and email centre service including assistance with the business protocol and the FAQs
5. Regular delivery of bespoke escalation reports and management of group member enquiries
6. Contrasting data analysis of the Applicants Portal information against the Respondents originally supplied data in a de-identified manner
7. Closing of the Portal on a specified day on client’s instructions and preparing the file for distribution purposes
8. Making the distribution and sending the funds and payment statements to the group members
9. Purging of all data from our systems on client instructions.