MUFG Pension & Market Services
A member of MUFG, a global financial group

::::::::

Globe Icon AU

  • Region

Back to top chevron

Light the path to better retirement

lumina is a powerful ecosystem providing your members, employers and advisers with integrated solutions to deliver exceptional experiences across omni-channels. From personal interactions and telephony systems to portals, apps and dashboards, we offer complete solutions that drive engagement.

prisma security device
lumina icon

lumina Experience Platform

In today's digital world, convenience and personalisation are key. Members want instant access to their information and the ability to manage their accounts with ease. More than just a platform; lumina is a collection of self-serve, assisted and full service experiences that lead to better engagement, satisfaction and stronger relationships.

MemberApp
Line Over

For members

Our experience solutions are designed to give members control of their financial future by providing them with the right information, at the right time using their preferred channel of engagement.

Leverages a scalable cloud-based telephony system to deliver personalised member interactions, with intelligent routing, automated knowledge management and predictive resolutions.

Allows seamless interactions across multiple channels including mail, email, SMS, telephony, web portals, apps, chat and chatbots.

A user-friendly app to manage super accounts on the go, with secure login and instant access to latest account details, performance history and contributions.

With more than 1.3 million users, the member portal offers a wider range of features in a fully responsive design for easy access from any device.

An innovative solution that lets members make small, frequent contributions to their accounts by automatically rounding up the spare change from everyday transactions and making one off or scheduled contributions.

Line Over

For advisers

We make it easy for funds and advisers to work together with digital-first services that provide convenient online experiences.

A centralised, self-service hub where advisers can register and arrange third-party authorities in minutes and generate key documentation such as member account profiles and Centrelink schedules.

Our automated collection tool synchronises data via integrations and provides advisers with immediate visibility of key member data, including completion status.

With innovative tools that promote member engagement, lumina delivers truly personalised experiences. Contact our team to request a demo.

Legal & Policies

About Us

Quick Links

Connect with us

LinkedIn logo instagram logo

All material copyright © 2025 MUFG Pension & Market Services. A member of MUFG, a global financial group.